Sales Optimizer specializes in developing activity management and productivity applications designed to make your CRM tool even more effective for your organization. Below are some of our Applications.
Provides initial training for Customer Service Representatives that instill the skills needed for high quality customer service communication.
On the phone, Customer Service Representatives (CSRs) influence customers more by their conduct and communication style than with the actual solutions they provide.
All Employees involved with servicing customers by phone.
The Sales Optimizer Solution
Winning Customer Service by Phone directly focuses on increasing the quality experience customers receive in order to improve customer retention and secure added sales. The Winning Customer Service by Phone program is delivered during live, one-on-one training sessions that are taught over the telephone. The principles, strategies and skills of telephone customer service are reinforced with repetition, practice and review over a period of seven weeks. Together, the program’s seven, 15- to 30-minute sessions provide a comprehensive skill set that becomes habit through weekly practice with our professionals over the telephone. Your employees actually learn at their workstations with minimal interruption to their day and your business.
What CSRs Learn
To better serve the management team, the following feedback reports are provided:
Winning Customer Service by Phone is a program whose time has come. The distance learning delivery system allows each individual to take more responsibility for their performance and moves the company one step closer to improving revenue and gross profits through improved customer-share business.